https://www.shineservicesgroup.in Vacancy Fri, 24 Jul 2026 17:15:08 +0530 en-us https://www.shineservicesgroup.in https://www.shineservicesgroup.in/job-openings-for-bpo-executive-thane-1414392.htm https://www.shineservicesgroup.in/job-openings-for-bpo-executive-thane-1414392.htm Sat, 14 Mar 2026 00:00:00 +0530 We are looking for a dedicated BPO Executive to join our team in Thane. This is a full-time position ideal for individuals with 0 to 5 years of experience. **Key Responsibilities:** - **Customer Support:** Assist customers by answering queries and resolving issues through phone calls, emails, or chat, ensuring a positive experience. - **Data Entry:** Accurately input customer information and maintain records in the database, maintaining data integrity and confidentiality. - **Sales Support:** Provide information about products and services and assist with processing orders, contributing to the overall success of the sales team. - **Feedback Collection:** Gather customer feedback and suggestions, helping the company improve its services and enhance customer satisfaction. - **Team Collaboration:** Work closely with team members and supervisors to meet targets and achieve departmental goals, fostering a supportive and efficient work environment. **Required Skills and Expectations:** - **Communication Skills:** Clear and effective verbal and written communication is essential to interact with customers and team members confidently. - **Problem-Solving Ability:** Must be able to think quickly and provide solutions to customer issues, demonstrating a proactive approach to challenges. - **Attention to Detail:** Accuracy in data entry and attention to customer inquiries is crucial to maintain high standards of service. - **Adaptability:** Willingness to learn and adapt to new processes, software, and customer needs in a dynamic work environment. - **Team Player:** Should be cooperative and able to work harmoniously with others to achieve common objectives. If you meet these requirements and are eager to learn and grow in a customer-focused role, we encourage you to apply. https://www.shineservicesgroup.in/job-openings-for-bpo-telecaller-thane-west-thane-1439694.htm https://www.shineservicesgroup.in/job-openings-for-bpo-telecaller-thane-west-thane-1439694.htm Sat, 20 Jun 2026 00:00:00 +0530 Digitide BPO - Short JD (Customer Support Executive / Voice Process) Handle inbound and outbound customer calls. Resolve customer queries and provide accurate information. Support banking/product-related inquiries and basic sales activities. Maintain high customer satisfaction and service quality. Follow process guidelines, compliance, and documentation standards. Communicate effectively with customers in a professional manner. Eligibility: Graduate/Undergraduate (varies by role), good communication skills, customer-service mindset. Some roles prefer regional language proficiency. https://www.shineservicesgroup.in/job-openings-for-casa-sales-executive-dehradun-1440083.htm https://www.shineservicesgroup.in/job-openings-for-casa-sales-executive-dehradun-1440083.htm Mon, 22 Jun 2026 00:00:00 +0530 Job Description (JD) - CASA Sales Officer Job Title: CASA Sales Officer Department: Retail Banking / Liability Sales Reporting To: Branch Manager / Area Sales Manager Job Summary The CASA Sales Officer is responsible for acquiring new Current Account and Savings Account (CASA) customers, generating deposits, and driving business growth through customer acquisition and relationship management. The role involves field sales, lead generation, account activation, and cross-selling banking products to achieve assigned targets. Key Responsibilities Acquire new Savings Accounts and Current Accounts from individuals, professionals, SMEs, and corporate customers. Generate leads through field visits, referrals, corporate tie-ups, market mapping, and local promotional activities. Conduct customer meetings and explain banking products and services. Ensure proper KYC documentation and account opening compliance as per bank guidelines. Activate newly opened accounts and drive customer engagement through digital banking channels, UPI, debit cards, and mobile banking. Cross-sell products such as Fixed Deposits, Recurring Deposits, Insurance, Mutual Funds, Credit Cards, and Loans. Build and maintain strong customer relationships to increase wallet share and retention. Achieve monthly, quarterly, and annual CASA acquisition and revenue targets. Maintain accurate records of sales activities, leads, and customer interactions in CRM systems. Coordinate with branch operations and service teams for seamless customer onboarding and issue resolution. Key Performance Indicators (KPIs) CASA account acquisition numbers Deposit mobilization and account funding Account activation rate Cross-sell revenue generation Customer retention and relationship growth Achievement of monthly sales targets Compliance and documentation accuracy Required Qualifications Bachelor's Degree in Commerce, Business Administration, Finance, Marketing, or related field. 0-3 years of experience in banking sales, financial services, insurance, or direct sales. Freshers with strong sales aptitude may also apply. Knowledge of banking products and regulatory requirements is preferred. Required Skills Sales and negotiation skills Relationship management Lead generation and prospecting Communication and interpersonal skills Customer service orientation Target-driven mindset Basic computer and digital banking knowledge Time management and problem-solving skills